Have you received a letter from us? If so,
you can use this facility to respond to us if you prefer.
You now have three options: |
| 1. You can call to discuss the matter on 0151 229 1010 |
Our staff are available to discuss this matter during our
office hours Monday to Friday 9am to 4pm. You will be
dealt with in a civil manner and in confidence. |
| |
| 2. You can send your payment directly to our offices |
Please make your cheque in the favour of ‘Chambers’
and remember to Quote the reference on our letter to
ensure the correct account allocation |
| |
| 3. If you dispute the debt or need time to pay |
|
You can either call our offices on the above number,
or you can email us at enquiries@chamberslegal.co.uk
|
| |
|
|
|
|
Our aim is to resolve matters amicably wherever possible and on most occasions we are able to do so. If you have received correspondence from us, please do not ignore it as this will not solve the problem.
Complaints Procedure
Our policy is to treat all matters in a fair and just manner. If you believe that you have been dealt with by us unfairly then you should make your complaint known to us in writing.
In the first instance, please address any complaint to:
Complaints Department,
Chambers Legal Services
Trident House
31/33 Dale Street
Liverpool L2 2HF
We will acknowledge receipt of your complaint and issue a complaint reference. If you do not receive a complaint reference within 14 days, please contact us by telephone.
We will endeavour to deal with your complaint within 28 days of receipt. If you are not happy with our response, then you may have a right to complain to the Financial Ombudsman. A link to the Financial Ombudsman Service is shown below:
http://www.financial-ombudsman.org.uk/
|
